Netlify

Auto top-up purchase failed

We were unable to complete your automatic top-up purchase for team {{ account.name }}.

What happened:

  • Your credit balance reached the threshold for automatic top-up
  • The payment for additional credits could not be processed

What you need to do:

  1. Update your payment method - Check that your card is valid and has sufficient funds
  2. Verify billing information - Ensure your billing details are current
  3. Contact support if the issue persists

Important: Your sites will continue to run as long as you have remaining credit balance. If your credit balance reaches zero, your sites will be suspended until the payment issue is resolved.

Update payment method

If you need help resolving this issue, please contact our Support team for assistance.

For more information about automatic top-ups and credit-based pricing, visit our Pricing FAQ.

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